FAQ
I need a price for a repair, what is the best way to received that?
Sending in our form at the top of our site is the easiest way to receive a estimate for a repair. When you fill out the form make sure to include the serial number of your device. On a Mac this can be found on the bottom case of your Mac or under the About this Mac option under the Apple logo menu.
Another place I called in town is cheaper. Do you match prices? Why are you more?
Every business has a mission statement to their business...and we are no exception. Our first part for ours puts our top focus on quality of work. While we have no desire to overcharge our customers, we also refuse to use inferior parts or cut corners to be cheaper than everyone else. We can only speak for the quality of work we do here...not what someone else may do. We believe in building a relationship of trust with each customer...I mean you are entrusting us with your device that contains so much of your life on it...the least we can do is give you an honest, quality repair...each and every time.
Do you sell parts?
No we do not sell parts.
Can I supply my own parts?
No we do not allow customers to supply their own parts.
Why are parts supplied in repairs more expensive than one I can buy online?
We have built supplier relationships over the years that we know supply high quality and OEM parts for our repairs. We do mark up parts for repairs. Since there is constant overhead in keeping a shop open for our customers and we do want to keep labor costs and repair costs reasonable we do have to make some compensation off of the parts we supply. Buying something online, at a cheaper price, does not account for the costs involved in the experience/knowledge, tools and other items needed to effectively perform repairs. We want to continue to be a trusted repair shop for many years to come in Portland and to do that, we have to not just maintain our expenses, but also be able to grow our business.
What about frogs?